QC TOOLS AND TECHNIQUES

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WHAT IS QUALITY?
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PDCA CONCEPT (SEE EXAMPLE AS ABOVE)
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DATA COLLECTION AND ANALYSIS
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BRAINSTORM
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PARETO ANALYSIS
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CAUSE-AND-EFFECT DIAGRAM
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PIE AND BAR CHART
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FLOW CHART
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GANTT CHART
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TREE DIAGRAM
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AFFINITY DIAGRAM
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MATRIX DIAGRAM
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INTERRELATIONSHIP DIGRAPH
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ACTIVITY NETWORK DIAGRAM
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CONTINGENCY DIAGRAM
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PROBLEM SOLVING
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- 17.1
  5 Ways
- 17.2
  8 Discipline
This programme also focus on hands on and applicable training. It will be a very interactive workshop, hence participants must be prepared to share and contribute to the exercises.
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