LEAN FOR SERVICE
This 2-day Lean for Service training will provide participants with a clear understanding of the fundamental principles behind Lean in a service or transactional environment.
Curriculum
- 1 Section
- 22 Lessons
- 14 Hours
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- 22
- 2.1Lean Principles and how to deploy Lean Thinking in a service / transactional environment
- 2.2Various forms of Waste employees should learn to ‘see’ in a service or transactional environment to eliminate the waste
- 2.3Selection of Business Process families and Value Streams
- 2.4Organising operations to meet customer demand
- 2.5The relationship between quality and turnaround time, the Lean quality approach
- 2.6Checking at Source, Immediate Feedback and Mistake Proofing to prevent errors
- 2.7Making Business Processes flow
- 2.8Business Process Connections
- 2.9Batch and Queue versus Single-Piece Flow
- 2.10Implementing Single-Piece flow
- 2.11Workload balancing and Work Area Design
- 2.12FIFO processing, how FIFO surfaces issues in a service / transactional process
- 2.13Setup Times in relation to business processes and interruptions
- 2.14The benefits of Pull versus Push system
- 2.15Signaling systems
- 2.16Example implementations of Pull
- 2.17Creating Virtual Cells and Work Flow Cycles in a service / transactional environment
- 2.18Leveling demand and Leveling the Mix of ‘Services’ provided, establishing the Operations Cycle Interval
- 2.19Organising the Workspace for better productivity (5S)
- 2.20The use of Visual Management and why use Immediate Feedback
- 2.21Implementing Lean and organising for the Rapid Projects
- 2.22Introduction to Value Stream Mapping for a service / transactional environment
Implementing Lean and organising for the Rapid Projects
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