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About Us
Membership
Courses
Consultancy
Training Calendar
Events
- Upcoming Events
Contact

enquiries@sqi.org.sg
+(65) 6467 4225

CERTIFIED QUALITY MANAGER

To equip participants with the management as well as technical knowledge required of a manager.

Curriculum

20 Sections
92 Lessons
103 Hours

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ORGANISATIONAL LEADERSHIP
7
- 2.1
  Organisational structures & culture
- 2.2
  Roles and responsibilities of leaders and managers
- 2.3
  Change management strategies
- 2.4
  Constraint management
- 2.5
  Motivational and influencing techniques
- 2.6
  Conflict resolution techniques
- 2.7
  Employee empowerment principles
Team Processes
6
- 3.1
  Types of teams and their roles
- 3.2
  Team formation and evolution stages
- 3.3
  Team building and facilitation techniques
- 3.4
  Leadership within teams
- 3.5
  Team performance evaluation methods
- 3.6
  Recognition and reward systems
The Quality System
4
- 4.1
  Quality function, mission and policy
- 4.2
  Quality planning and deployment
- 4.3
  Review and evaluation of system effectiveness
- 4.4
  Integration with organisational strategies
CUSTOMER-FOCUSED ORGANISATIONS
7
- 5.1
  Core management principles and styles
- 5.2
  Total quality management (TQM) concepts
- 5.3
  Organisational structures and business systems
- 5.4
  Staffing and human resource management
- 5.5
  Financial management basics
- 5.6
  Risk management framework
- 5.7
  Knowledge management practices
Communication
4
- 6.1
  Fundamentals of effective communication
- 6.2
  Techniques for clarity and influence
- 6.3
  Communication in a global and virtual environments
- 6.4
  Technology-enabled communication tools
Project Management
4
- 7.1
  Supply Chain Management
- 7.2
  Planning and estimation tools
- 7.3
  Monitoring and measuring project progress
- 7.4
  Documentation and control procedures
Environmental Analysis
7
- 8.1
  Legal and regulatory factors
- 8.2
  Market forces, industry trends
- 8.3
  Stakeholder analysis
- 8.4
  Technology trends and internal capabilities assessment
- 8.5
  S.W.O.T. analysis
- 8.6
  Customer and employee feedback systems
- 8.7
  Internal capability analysis
Strategic Planning & Assessment
6
- 9.1
  Strategic planning models and techniques
- 9.2
  Competitive benchmarking and comparisons
- 9.3
  Formulating quality policies
- 9.4
  Aligning strategic and operational plans
- 9.5
  Resource allocation and goal setting
- 9.6
  Metrics that drive organisational performance
Strategic Plan Development
3
- 10.1
  Ensuring integration between strategic and other plans
- 10.2
  Deploying strategic goals and objectives into operational plans and improvement projects
- 10.3
  Resource allocation planning activities
Problem-Solving Tools
5
- 11.1
  Seven basic quality tools
- 11.2
  Seven management and planning tools
- 11.3
  Root cause analysis, Plan-Do-Check-Act (PDCA) cycle – continuous improvement methodology
- 11.4
  Tools for innovation and creativity
- 11.5
  Theory of constraints
Measurement: Assessment & Metrics
6
- 12.1
  Statistical analysis and Statistical Process Control (SPC)
- 12.2
  Process capability indices
- 12.3
  Reliability and validity concepts
- 12.4
  Qualitative and quantitative assessments
- 12.5
  Survey analysis
- 12.6
  Benchmarking: internal and external
Process Management Approaches - I
3
- 13.1
  Process goals
- 13.2
  Process analysis and documentation
- 13.3
  Theory of variation
Process Management Approaches - II
3
- 14.1
  Cost of quality
- 14.2
  Trend analysis
- 14.3
  Lean tools and continuous improvement
AI/ML Applications in Quality Management
2
- 15.1
  AI/ML applications in quality domains
- 15.2
  Implementation considerations
Customer-Focused Organisation – Identification & Segmentation
3
- 16.1
  Internal customers (IC)
- 16.2
  External customers (EC)
- 16.3
  Building a customer-focused culture
Customer Satisfaction
3
- 17.1
  Kano model – Understanding needs and satisfaction drivers
- 17.2
  Customer satisfaction strategy
- 17.3
  Providing the best customer service
Customer Relationship Mgmt. & Commitment
5
- 18.1
  Customer relationship mgmt. (CRM) & commitment
- 18.2
  Communication & customer commitment and their linkage
- 18.3
  Customer retention and loyalty
- 18.4
  Anticipation of customer expectations, priorities & needs
- 18.5
  Deploy the voice of the customer through QFD
Supply Chain Management
6
- 19.1
  Supplier selection and evaluation
- 19.2
  Communicating requirements effectively
- 19.3
  Supplier performance assessment and feedback
- 19.4
  Supplier improvement strategies and certification programs
- 19.5
  Partnerships and alliances
- 19.6
  Logistics and supply chain management
Quality Models
3
- 20.1
  US Malcolm Baldrige National Quality Award (MBNQA)
- 20.2
  ISO 9000 series standards
- 20.3
  Other global quality frameworks
Training and Development
5
- 21.1
  Alignment with strategic goals
- 21.2
  Training needs analysis
- 21.3
  Curriculum development and delivery methods
- 21.4
  Evaluating training effectiveness
- 21.5
  Techniques for evaluating training effectiveness

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Roles and responsibilities of leaders and managers

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+(65) 6467 4225
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